Delete your account
Last updated
How to permanently delete your Noera account, and what happens to your data.
You can permanently delete your Noera account at any time. Once it is deleted, it cannot be restored.
Delete from inside the app (recommended)
- Open Noera and go to Profile.
- Tap Delete account.
- Confirm the deletion.
Your account and the data linked to it are removed from our servers right away, and your sign-in details are deleted from our authentication provider.
Request deletion by email
If you can't get into the app anymore, email us at [email protected] from the address linked to your account. We will delete the account within 30 days.
What is deleted
On our servers and at our authentication provider, we delete your account identity (email, name, user ID), your preferences, your daily card and message history, your trial and subscription status, and your coupon redemptions. On your device, the app clears your name and profile photo from the Profile screen as soon as the account is deleted.
Some things are kept only on your device: your streak, achievements, favorites, the history screen and your voice recording. Deleting your account does not reset or remove them. They are removed when you delete the app.
Our service providers keep their own records, such as analytics, crash reports and subscription records, under their own retention rules, and deleting your account does not delete those records. The providers are listed in our Privacy Policy.
Subscriptions
Your App Store or Google Play subscription is managed by your store account, so deleting your Noera account does not cancel it. To stop it, cancel it in your device's subscription settings.